Browsing through our site, if you see a product that you would like to purchase you can add this to your bag. Once you have finished shopping, you can continue to checkout where you can confirm your purchase. Additionally, if you would like to custom
If you wish to amend an order, please email us with your order number and the size you would like to change so we can process this for you. We cannot assist with amendments during peak periods such as site-wide sales and the Christmas season. If an o
If you wish to amend your delivery address, email us with your order number and the new address you wish to change. For US orders please email [email protected], for the rest of the world, please email [email protected]. Once your order ha
Once your order has been dispatched, we cannot alter any information. If you've input the wrong address and your order has been couriered by Royal Mail, you have to option to have the parcel delivered to a post office local to the address originally
We ship to the United Kingdom using Royal Mail, and DPD. International orders are shipped with FedEx. When do I get free shipping?. Free shipping is available within the UK when you spend £100+.
Orders are shipped Monday to Saturday excluding UK Bank Holidays. - Royal Mail (3-5 business days) Shipping & Returns. - DPD (1-2 business days) Shipping. - FedEx shipping times vary. -Throughout Europe, delivery typically takes 5-10 business days. -
Following your confirmation email, you will be able to follow your tracking number to the relevant courier. Any queries with your tracking information, please email [email protected], and [email protected] for US orders. They will investig
If an order has been dispatched before we can cancel this, we will provide you with the next steps to return this to us. We are unable to cancel orders during peak periods (ex. Christmas, Black Friday, Boxing Day).
If you have placed an order and this is en route to you, we cannot cancel this order once in transit. You can reject this order upon delivery and this will get returned to us. If your order gets delivered then you are more than welcome to return this
We aim to get our orders dispatched from our warehouse within 24 hours of the order being placed. If you have not received your order within a specific timeframe, email us and we will investigate this for you. For please contact [email protected]
If you receive an order and an item is missing, email [email protected] for UK orders, or [email protected] for US emails along with your order number and we will investigate this for you. Please provide images of the package received to t
If you have received the wrong product, please email us and we will sort you a free returns label so we can resolve this for you. Contact us at [email protected] for UK orders and [email protected] for US orders
- Royal Mail Tracked & Signed to the UK (only) is 3-5 business days. - FedEx International orders can take up to 20 days for delivery depending on the country. -Throughout Europe, delivery typically takes 5-10 business days. -International delivery t
Serge DeNimes do ship to PO Boxes, Military Bases and freight forwarding address these will be shipped via Royal Mail – which may add to delivery times.
Serge DeNimes will provide you with a personalised code which you will be able to redeem at the checkout.
Unfortunately we cannot refund the item at the sale price if it was purchased for the price at original purchase - we will honour the cost of the product at the date of purchase. For example, if you wanted to return the item and it was in sale, we wo
If you are ordering to Europe, US or ROW, your order may be subject to additional duties & tax charges. Serge DeNimes has no control over any customs or import duties that could be levied when the package reaches your destination country and for whic
If your order does get pulled at customs, you may be required to provide order confirmation and proof of ID to get this cleared. Order documentation will be provided with your confirmation, if you have any issues email [email protected] but it
Once your order is fulfilled, your tracking will be activated as the order is dispatched. Please note, tracking will not be updated until the afternoon/ following morning of dispatch once this has checked into it's first destination. If your tracking
If you have not received your order but your tracking states this has been delivered, we ask that you check hidden spots around your property and with neighbours incase this has been accepted for you whilst you were not present. If you cannot locate