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If you receive an order and an item is missing, email orders@sergedenimes.com with your order number and we will investigate this for you. Please provide images of the package received to the team so we can see if this is an internal error or if an o

What do I do when there is an item missing from my order?

Orders

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My order is on the way and I have changed my mind

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I recently bought a product & now it is in the sale, can I be refunded the price difference?

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My tracking is not updating

My tracking states my order is delivered, but I have not received it?

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I have returned my item to Serge DeNimes, what happens now?

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I sent this back without tracking and cannot locate my return?

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I cannot order this product to my country?

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I have message repeatedly to customer service and have not had a response?

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What do I do when there is an item missing from my order?Updated 2 years ago