My order is stuck at customsUpdated 15 hours ago

Because duties and taxes are dealt with before your order ships, parcels shouldn't be held for payment. The exceptions are Åland Islands, Gibraltar, Greenland, Kosovo, Liechtenstein, San Marino, Svalbard and Vatican City, where local charges are collected on arrival.

Occasionally customs will hold a shipment for a routine check, which may add some time. If your tracking hasn't moved for more than five working days, email [email protected] with your order number and we'll chase it with FedEx.

If your order does get pulled at customs, you may be required to provide order confirmation and proof of ID to get this cleared. Order documentation will be provided with your confirmation, if you have any issues email [email protected] but it is the recipient who will need to contact customs. We cannot clear this on your behalf.