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Serge DeNimes

Once you&apos;ve raised a missing order with us, we open an investigation with the courier. These can take up to 10 working days, as we&apos;re dependent on the courier&apos;s own process.We&apos;ll come back to you as soon as we hear.&#xA0;If you haven&apos;t heard anything after 10 working days, email&#xA0;<a href="mailto:orders@sergedenimes.com" style="text-decoration:none;">orders@sergedenimes.com</a>&#xA0;with your order number and we&apos;ll escalate it.

Once you've raised a missing order with us, we open an investigation with the courier. These can take up to 10 working days, as we're dependent on the courier's own process. We'll come back to you as soon as we hear. If you haven't heard anything aft

Customer service have raised an investigation with a missing order, but I have not heard back yet?

Orders

What materials are Serge DeNimes jewellery pieces made from?

Is Serge DeNimes jewellery hallmarked?

What does the hallmark on my jewellery mean?

Why should I trust 925 over cheaper "silver-plated" jewellery?

Products

How long will my jewellery last?

How do I look after my jewellery to keep it in the best condition?

What's covered under the one year warranty?

Will my jewellery tarnish, and is that a quality issue?

Quality

I emailed customer service, how long will it take them to respond?

What Payment methods do Serge DeNimes accept?

When will my payment be debited from my account?

My product has broken

I want to redeem my Loyalty points

I haven't received a confirmation email?

I want to purchase a product but it is no longer available on the website?

I cannot order this product to my country?

This order is a gift, I would like to attach a message within?

I want to include gift wrapping with my order?

I have messaged repeatedly and haven't had a response?

Product does not look how it does online?

I am unsure on my ring size?

How do I buy and redeem a gift card or store credit?

A product is out of stock?

Damaged products have arrived

How are your items packaged?

Which countries do you ship to?

How do I change my country or currency?

Why is the price different in my country?

Contact Us

Do you deliver to the Isle of Man, Jersey or Guernsey?

General

Can I modify my order?

Can I amend my delivery address?

What service does Serge DeNimes ship with?

How long will it take to receive my order?

How do I track my order?

Can I cancel my order?

My order is on the way and I have changed my mind

I have not received my order, where is it?

What do I do when there is an item missing from my order?

I have received the wrong product

What is the typical delivery time for an order to reach a certain country or region?

I recently bought a product & now it is in the sale, can I be refunded the price difference?

Do I need to pay Customs & Import fees?

My order is stuck at customs

My tracking is not updating

My tracking states my order is delivered, but I have not received it?

My order has been Returned to Sender (RTS)

When do I get free shipping?

Will I be charged in my own currency?

How do I return my order?

Can I return a sale item?

I have returned my item to Serge DeNimes, what happens now?

How long will it take me to get my refund?

I sent this back without tracking and cannot locate my return?

I returned an order that I placed using a gift card?

I returned an item without paperwork?

I have sent my return back but have changed my mind

Non returnable items

Who pays for returning items

How do I return a gift?

Returns portal is not working

Do I get the tax and duty back if I return an international order?

Returns

Customer service have raised an investigation with a missing order, but I have not heard back yet?Updated 18 days ago