Customer service have raised an investigation with a missing order, but I have not heard back yet?Updated 15 hours ago

Once you've raised a missing order with us, we open an investigation with the courier. These can take up to 10 working days, as we're dependent on the courier's own process.

We'll come back to you as soon as we hear. There's no need to chase in the meantime — our queue runs oldest first, so following up moves your case back rather than forward.

If you haven't heard anything after 10 working days, email [email protected] with your order number and we'll escalate it.