If our Help Centre didn't give you the answers you were looking for, please drop us an email directly at orders@sergedenimes.com.

Serge DeNimes

If you&apos;ve received the wrong product, email&#xA0;<a href="mailto:orders@sergedenimes.com" style="text-decoration:none;">orders@sergedenimes.com</a>&#xA0;with your order number and a photo of what arrived. We&apos;ll send you a free return label and get the right item out to you.There&apos;s no cost to you wherever you are &#x2014; no fees are deducted and we cover the shipping both ways.

If you've received the wrong product, email orders@sergedenimes.com with your order number and a photo of what arrived. We'll send you a free return label and get the right item out to you. There's no cost to you wherever you are — no fees are deduct

I have received the wrong product

Orders

What materials are Serge DeNimes jewellery pieces made from?

Is Serge DeNimes jewellery hallmarked?

What does the hallmark on my jewellery mean?

Why should I trust 925 over cheaper "silver-plated" jewellery?

Products

How long will my jewellery last?

How do I look after my jewellery to keep it in the best condition?

What's covered under the one year warranty?

Will my jewellery tarnish, and is that a quality issue?

Quality

I emailed customer service, how long will it take them to respond?

How can I follow Serge DeNimes News?

What Payment methods do Serge DeNimes accept?

When will my payment be debited from my account?

My product has broken

I want to redeem my Loyalty points

I haven't received a confirmation email?

I want to purchase a product but it is no longer available on the website?

I cannot order this product to my country?

This order is a gift, I would like to attach a message within?

I want to include gift wrapping with my order?

I have messaged repeatedly and haven't had a response?

Product does not look how it does online?

I am unsure on my ring size?

A product is out of stock?

Damaged products

How are your items packaged?

Which countries do you ship to?

How do I change my country or currency?

Why is the price different in my country?

Contact Us

Do you deliver to the Isle of Man, Jersey or Guernsey?

General

How to purchase a product?

How do I buy and redeem a gift card or store credit?

How do I shop on sergedenimes.com?

How do I place an order?

Can I modify my order?

Can I amend my delivery address?

Can I change my delivery address although my order has been dispatched?

What service does Serge DeNimes ship with?

How long will it take to receive my order?

How do I track my order?

Can I cancel my order?

My order is on the way and I have changed my mind

I have not received my order, where is it?

What do I do when there is an item missing from my order?

What is the typical delivery time for an order to reach a certain country or region?

I recently bought a product & now it is in the sale, can I be refunded the price difference?

Do I need to pay Customs & Import fees?

My order is stuck at customs

My tracking is not updating

My tracking states my order is delivered, but I have not received it?

Customer service have raised an investigation with a missing order, but I have not heard back yet?

My order has been Returned to Sender (RTS)

When do I get free shipping?

Will I be charged in my own currency?

How do I return my order?

Can I return a sale item?

I have returned my item to Serge DeNimes, what happens now?

How long will it take me to get my refund?

I sent this back without tracking and cannot locate my return?

I returned an order that I placed using a gift voucher?

I returned an item without paperwork?

I have sent my return back but have changed my mind

Non returnable items

Who pays for returning items

How do I return a gift?

Returns portal is not working

Do I get the tax and duty back if I return an international order?

Returns

International Queries

I have received the wrong productUpdated 15 hours ago