<div id="isPasted" title="Page 2"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">&#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0;&#xA0;</span><p>If you wish to amend your delivery address, email us with your order number and the new address you wish to change.&#xA0;</p><div id="isPasted"><p>For US orders please email <a data-fr-linked="true" href="mailto:hello@sergedenimes.com,">hello@sergedenimes.com,</a> for the rest of the world, please email orders@sergedenimes.com.</p></div><p>Once your order has been dispatched, we cannot change this.</p><p>We cannot assist with amendments during peak periods such as site-wide sales and the Christmas season.</p></div><p><span style="font-family: Arial,Helvetica,sans-serif;">&#xA0; &#xA0;&#xA0;</span></p>

If you wish to amend your delivery address, email us with your order number and the new address you wish to change. For US orders please email hello@sergedenimes.com, for the rest of the world, please email orders@sergedenimes.com. Once your order ha

Can I amend my delivery address?

Orders

How do I place an order?

Can I modify my order?

Can I change my delivery address although my order has been dispatched?

What service does Serge DeNimes ship with?

How long will it take to receive my order?

How do I track my order?

Can I cancel my order?

My order is on the way and I have changed my mind

I have not received my order, where is it?

What do I do when there is an item missing from my order?

I have received the wrong product

What is the typical delivery time for an order to reach a certain country or region?

Do I need to pay Customs & Import fees?

My tracking is not updating

My tracking states my order is delivered, but I have not received it?

How do I return my order?

Can I return a sale item?

How long will it take me to get my refund?

I returned an order that I placed using a gift voucher?

I returned an item without paperwork?

I have sent my return back but have changed my mind

Non returnable items

Who pays for returning items

Returns portal is not working

Returns

How to purchase a product:

How do I shop www.sergedenimes.com?

I emailed customer service, how long will it take them to respond?

How can I follow Serge DeNimes News?

What Payment methods do Serge DeNimes accept?

My product has broken

I want to redeem my Loyalty points

I haven't received a confirmation email?

I want to purchase a product but it is no longer available on the website?

I cannot order this product to my country?

This order is a gift, I would like to attach a message within?

I want to include gift wrapping with my order?

I have message repeatedly to customer service and have not had a response?

Product does not look how it does online?

I am unsure on my ring size?

A product is out of stock?

Damaged products

General

International Queries

Can I amend my delivery address?Updated 24 days ago