<div id="isPasted" title="Page 2">&#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0;&#xA0;We aim to get our orders dispatched from our warehouse within 24 hours of the order being placed. If you have not received your order within a specific timeframe, email us and we will investigate this for you.&#xA0;For please contact&#xA0;<a href="mailto:orders@sergedenimes.com,">orders@sergedenimes.com</a>&#xA0;UK orders,&#xA0;and <a href="mailto:hello@sergedenimes.com">hello@sergedenimes.com</a> for US orders&#xA0; &#xA0; &#xA0;Order processing notes.&#xA0;&#xA0; &#xA0;&#xA0;&#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0;Orders are shipped Monday to&#xA0;Saturday&#xA0;excluding UK Bank Holidays.&#xA0;&#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0;Please allow 1-2 business days for order processing. This may take longer during special releases, major holidays and sale periods.&#xA0;&#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0;</div>&#xA0; &#xA0;&#xA0;

We aim to get our orders dispatched from our warehouse within 24 hours of the order being placed. If you have not received your order within a specific timeframe, email us and we will investigate this for you. For please contact orders@sergedenimes.c

I have not received my order, where is it?

Orders

How do I place an order?

Can I modify my order?

Can I amend my delivery address?

Can I change my delivery address although my order has been dispatched?

What service does Serge DeNimes ship with?

How long will it take to receive my order?

How do I track my order?

Can I cancel my order?

My order is on the way and I have changed my mind

What do I do when there is an item missing from my order?

I have received the wrong product

What is the typical delivery time for an order to reach a certain country or region?

Do I need to pay Customs & Import fees?

My tracking is not updating

My tracking states my order is delivered, but I have not received it?

How do I return my order?

Can I return a sale item?

How long will it take me to get my refund?

I returned an order that I placed using a gift voucher?

I returned an item without paperwork?

I have sent my return back but have changed my mind

Non returnable items

Who pays for returning items

Returns portal is not working

Returns

How to purchase a product:

How do I shop www.sergedenimes.com?

I emailed customer service, how long will it take them to respond?

How can I follow Serge DeNimes News?

What Payment methods do Serge DeNimes accept?

My product has broken

I want to spend all my Loyalty points at once

I haven't received a confirmation email?

I want to purchase a product but it is no longer available on the website?

I cannot order this product to my country?

This order is a gift, I would like to attach a message within?

I want to include gift wrapping with my order?

I have message repeatedly to customer service and have not had a response?

Product does not look how it does online?

I am unsure on my ring size?

A product is out of stock?

Do you offer Student Discount?

Damaged products

General

International Queries

I have not received my order, where is it?Updated 10 months ago