If you wish to amend an order, please email us with your order number and the size you would like to change so we can process this for you.We cannot assist with amendments during peak periods such as site-wide sales and the Christmas season.If an order has been fulfilled, we are also unable to make any amendments.

If you wish to amend an order, please email us with your order number and the size you would like to change so we can process this for you. We cannot assist with amendments during peak periods such as site-wide sales and the Christmas season. If an o

Can I modify my order?

Orders

How do I place an order?

Can I amend my delivery address?

Can I change my delivery address although my order has been dispatched?

What service does Serge DeNimes ship with?

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My order is on the way and I have changed my mind

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I have received the wrong product

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Does Serge DeNimes ship to Post Office Boxes, Military Bases or Freight Forwarding addresses?

How do I use my store credit code?

I recently bought a product & now it is in the sale, can I be refunded the price difference?

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My order is stuck at customs

My tracking is not updating

My tracking states my order is delivered, but I have not received it?

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Can I return a sale item?

I have returned my item to Serge DeNimes, what happens now?

How long will it take me to get my refund?

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I sent this back without tracking and cannot locate my return?

I returned an order that I placed using a gift voucher?

Non returnable items

Who pays for returning items

How do I return a gift?

Returns portal is not working

Returns

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I emailed customer service, how long will it take them to respond?

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I cannot order this product to my country?

This order is a gift,  I would like to attach a message within?

I want to include gift wrapping with my order?

I have message repeatedly to customer service and have not had a response?

Product does not look how it does online?

I am unsure on my ring size?

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Do you offer Student Discount?

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Can I modify my order?Updated 2 months ago