Returns
How do I return my order?
If you wish to return your order, head over to our returns portal where you can download a return label. You have 30 days from receiving your order. UK, Isle of Man and Channel Islands — your return label is free. A £3 handling fee is deducted if you
Can I return a sale item?
Sale items must be returned within 14 days of receipt, and can only be returned for store credit. The usual return fees still apply and are deducted from the credit issued.
I have returned my item to Serge DeNimes, what happens now?
Once your return arrives with us, it will be logged and prepared for processing. We process returns every Tuesday and Friday. Items are inspected to make sure they meet our return criteria and are suitable for resale — please make sure everything is
How long will it take me to get my refund?
We process refunds every Tuesday and Friday. Once your return arrives back with us and has been checked in, it will be refunded on the next processing day. Please allow up to 5 business days for the funds to appear in your account.
I sent this back without tracking and cannot locate my return?
We always recommend returning your order through our returns portal, which gives you a tracked label. If you return an item by another method, please use a tracked service and keep your proof of postage. Until a return reaches our warehouse and is ch
I returned an order that I placed using a gift card?
If you return an order to us that you purchased using a gift card, the funds will be returned to the original voucher code to be redeemed for a future purchase for the credited amount. If a card payment was made, on top of the gift card being used, t
I returned an item without paperwork?
When returning an order to us, please attach the returns form that comes with your label. This lets the warehouse match your return to your order when it arrives. If the form isn't attached, your return goes into our returns queries queue while we id
I have sent my return back but have changed my mind
If you return an order to us and change your mind, and it has not been logged into the warehouse we will be able to return this to you. If this has already been put into the system, you will have to place another order. If you return something for a
Non returnable items
We're unable to accept change-of-mind returns on:. Earrings - for hygiene reasons. Ring sizers. This doesn't affect faulty items. If an earring is faulty, it's covered by our warranty like anything else — see Damaged products. We may still accept a c
Who pays for returning items
UK, Isle of Man and Channel Islands. We provide your return label free through the returns portal, so there's nothing to pay to send an item back. If you're refunded, a £3 handling fee is deducted. If you're exchanging, there's no deduction at all. I
How do I return a gift?
If you wish to return a gift, please try to get hold of the order number so we can allocate it when it arrives. A refund will go back to the payment method used at checkout. Exchanges are processed as usual in the UK, Isle of Man and Channel Islands
Returns portal is not working
If you're having trouble accessing the returns portal, the most common reason is that your order falls outside the 30 day return window. Sale items have a shorter window — please check our Returns Page for current timeframes. If you're within the win
Do I get the tax and duty back if I return an international order?
Yes. Where your price included local VAT, import duty or sales tax, that is refunded along with the price of the item. You'll be refunded the full amount you paid for the goods, less the £3 handling fee and the £20 return shipping fee.