Returns

How do I return my order?

If you wish to return your order, head over to our returns portal where you can request a returns label - https://www.sergedenimes.com/pages/returns.

Can I return a sale item?

We do accept returns of sale items. If you purchase a product from our archive we do not offer a refund on these items. We can offer an exchange or store credit. This does not apply to site-wide sales such as Black Friday and Boxing Day. During these

I have returned my item to Serge DeNimes, what happens now?

Once your order has arrived at the warehouse, this will be logged into the system accordingly whether you want to process this as a refund or exchange. If you request an exchange, once your order arrives at the warehouse this will be logged into the

How long will it take me to get my refund?

How long does it take for my exchange to be completed?

Once an exchange arrives back and is processed, this will be sent out straight away. Depending on volume of orders this will be processed the same or following day.

I sent this back without tracking and cannot locate my return?

If you return an order to us without using our returns portal, we request customers to send this with tracking. If a return has not been checked into the warehouse and was sent back without using one of our prepaid labels. We will not be able to acti

I returned an order that I placed using a gift voucher?

If you return an order to us that you purchased using a gift voucher, the funds will be returned to the original voucher code to be redeemed for a future purchase for the credited amount.

I returned an item without paperwork?

When returning an order to us, we require you attach the returns form that is attached to the label so the warehouse can allocate the order once it arrives and process this accordingly. If you do not attach this, your order will end in Return Queries

I have sent my return back but have changed my mind

If you return an order to us and change your mind, and it has not been logged into the warehouse we will be able to return this to you. If this has already been put into the system, you will have to place another order. If you return something for a

Non returnable items

Please note that we cannot offer returns or exchanges on the following items due to hygiene reasons:. Socks. Earrings. Ring Sizers. Please note that we may still offer a return or exchange if agreed with our team. If this is the case then we will req

Who pays for returning items

COST OF PRINTING LABELS, CUSTOMERS LIABLE. Customers are responsible for covering return shipping. If for any reason you want to send back products you have purchased you can do so via our Returns Portal. If your order becomes faulty return shipping

How do I return a gift?

If you wish to return a gift, please try to get hold of the order number so we can allocate this upon return. If you wish for this item to be refunded, this will be refunded to the payment method provided at checkout. Exchanges will be processed as u

Returns portal is not working

UK Customers. If you are having issues with the returns portal, please reach out to our community support [email protected] so we can look into this for you. International Customers. If you cannot access the portal, you may have exceeded the re