Who pays for returning itemsUpdated a month ago

COST OF PRINTING LABELS, CUSTOMERS LIABLE

UK

Customers are responsible for covering return shipping. If for any reason you want to send back products you have purchased you can do so via our Returns Portal.

If your order becomes faulty return shipping is covered along with the cost of shipping the replacement with the UK.

For more information please visit our Returns Page.

EU / Worldwide

If for any reason you want to send back any products you have purchased then you must use our EU / Worldwide Returns Portal.

We do not offer free international returns unless the product has arrived to the customer damaged or we have made an error and sent the incorrect item.

If you opt to return an item outside of the Returns Portal we cannot cover the cost of the return, and this must be paid by the customer.  Any parcels returned to us outside of the returns portal and are lost cannot be refunded or exchanged.