Who pays for returning itemsUpdated 2 years ago
Who pays for the returning of the items varies based on your Geographical Location.
Please note that when refunding your postage we must refund the basic cost of delivering the goods. If you have opted for an enhanced service (such as weekend delivery, or world wide shipping).
COST OF PRINTING LABELS, CUSTOMERS LIABLE
We offer free returns for UK Customers. If for any reason you want to send back products you have purchased you can do so via our Returns Portal.
If you opt to return an item outside of the Returns Portal then we can only cover the basic cost of returning the goods. If you have opted for an enhanced service such as next day delivery we cannot refund the extra cost.
For more information please visit our Returns Page.
EU / Worldwide
If for any reason you want to send back any products you have purchased then you must use our EU / Worldwide Returns Portal.
We do not offer free international returns unless the product has arrived to the customer damaged or we have made an error and sent the incorrect item.
If you opt to return an item outside of the Returns Portal we cannot cover the cost of the return, and this must be paid by the customer. Any parcels returned to us outside of the returns portal and are lost cannot be refunded or exchanged.