<div id="isPasted" title="Page 3"><span style="font-size: 10pt; font-family: Arial, Helvetica, sans-serif;">Our refunds are processed every Wednesday, once your order arrives back your order will be refunded on the Wednesday after it is checked into the system. Please allow 3-5 business days for the funds to appear in your account</span>&#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0;&#xA0;</div><p>&#xA0; &#xA0;&#xA0;</p>

How long will it take me to get my refund?

Returns

How do I place an order?

Can I modify my order?

Can I amend my delivery address?

Can I change my delivery address although my order has been dispatched?

What service does Serge DeNimes ship with?

How long will it take to receive my order?

How do I track my order?

Can I cancel my order?

My order is on the way and I have changed my mind

I have not received my order, where is it?

What do I do when there is an item missing from my order?

I have received the wrong product

What is the typical delivery time for an order to reach a certain country or region?

Do I need to pay Customs & Import fees?

My tracking is not updating

My tracking states my order is delivered, but I have not received it?

Orders

How do I return my order?

Can I return a sale item?

I returned an order that I placed using a gift voucher?

I returned an item without paperwork?

I have sent my return back but have changed my mind

Non returnable items

Who pays for returning items

Returns portal is not working

How to purchase a product:

How do I shop www.sergedenimes.com?

I emailed customer service, how long will it take them to respond?

How can I follow Serge DeNimes News?

What Payment methods do Serge DeNimes accept?

My product has broken

I want to spend all my Loyalty points at once

I haven't received a confirmation email?

I want to purchase a product but it is no longer available on the website?

I cannot order this product to my country?

This order is a gift, I would like to attach a message within?

I want to include gift wrapping with my order?

I have message repeatedly to customer service and have not had a response?

Product does not look how it does online?

I am unsure on my ring size?

A product is out of stock?

Do you offer Student Discount?

Damaged products

General

International Queries

How long will it take me to get my refund?Updated 10 months ago