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Serge DeNimes

Once your return arrives with us, it will be logged and prepared for processing.We process returns every Tuesday and Friday. Items are inspected to make sure they meet our return criteria and are suitable for resale &#x2014; please make sure everything is unworn, as we can&apos;t accept returns showing signs of wear.If your return is approved:Refunds&#xA0;&#x2014; processed on the Tuesday or Friday after your return is checked in. Please allow up to 5 business days for the funds to appear.Exchanges (UK, Isle of Man and Channel Islands)&#xA0;&#x2014; your replacement is dispatched the same day where possible, or the next working day at the latest. You&apos;ll receive a confirmation email with tracking once it ships.

Once your return arrives with us, it will be logged and prepared for processing. We process returns every Tuesday and Friday. Items are inspected to make sure they meet our return criteria and are suitable for resale — please make sure everything is

I have returned my item to Serge DeNimes, what happens now?

Returns

What materials are Serge DeNimes jewellery pieces made from?

Is Serge DeNimes jewellery hallmarked?

What does the hallmark on my jewellery mean?

Why should I trust 925 over cheaper "silver-plated" jewellery?

Products

How long will my jewellery last?

How do I look after my jewellery to keep it in the best condition?

What's covered under the one year warranty?

Will my jewellery tarnish, and is that a quality issue?

Quality

I emailed customer service, how long will it take them to respond?

What Payment methods do Serge DeNimes accept?

When will my payment be debited from my account?

My product has broken

I want to redeem my Loyalty points

I haven't received a confirmation email?

I want to purchase a product but it is no longer available on the website?

I cannot order this product to my country?

This order is a gift, I would like to attach a message within?

I want to include gift wrapping with my order?

I have messaged repeatedly and haven't had a response?

Product does not look how it does online?

I am unsure on my ring size?

How do I buy and redeem a gift card or store credit?

A product is out of stock?

Damaged products have arrived

How are your items packaged?

Which countries do you ship to?

How do I change my country or currency?

Why is the price different in my country?

Contact Us

Do you deliver to the Isle of Man, Jersey or Guernsey?

General

Can I modify my order?

Can I amend my delivery address?

What service does Serge DeNimes ship with?

How long will it take to receive my order?

How do I track my order?

Can I cancel my order?

My order is on the way and I have changed my mind

I have not received my order, where is it?

What do I do when there is an item missing from my order?

I have received the wrong product

What is the typical delivery time for an order to reach a certain country or region?

I recently bought a product & now it is in the sale, can I be refunded the price difference?

Do I need to pay Customs & Import fees?

My order is stuck at customs

My tracking is not updating

My tracking states my order is delivered, but I have not received it?

Customer service have raised an investigation with a missing order, but I have not heard back yet?

I have returned my item to Serge DeNimes, what happens now?Updated 2 days ago