We aim to respond to customer queries within 24 - 48 hours, during new collection launches and holiday season due to high volume of emails this may extend past 48 hours. Please also allow for extended wait times during peak seasons such as Black Frid
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Our checkout is managed by Shopify Payments which is powered by Stripe, the World’s leading online payment gateways. We accept Clear Pay and Klarna as alternative payment methods.
Your bank account will be debited as soon as your order has been placed. Pending payments will be stopped and not sent until full payment is received by Serge DeNimes.
We can create a gift voucher for any amount you wish to place, the minimum requirement is £1.
If one of your products gets damaged, as long as this is within the 1 year warranty we will be more than happy to sort a replacement for you providing we have stock of this item. If we are out of stock in this item we can offer store credit. We do re
If you are a part of our Loyalty scheme, depending on your reward tier you are eligible to redeem these points for gift vouchers. You are eligible for the amount of points offered per category, you are not able to redeem all your points at once. Plea
When an order is placed you will automatically be sent a confirmation email with your order information and your tracking. If you cannot locate your confirmation, check your spam folder in case it ended up there. If not please email orders@sergedenim
If you cannot see a product on the website this product has been discontinued and will no longer be restocked.
All our products are made from 925 Sterling Silver. Our Gold products are 925 Sterling Silver with 18kt Gold plating.
Some products will not be allowed to be shipped to certain countries due to their rules and regulations regarding materials used in the product. If you have any queries email [email protected] and we can look into this for you.
If you wish to attach a message for someone you are sending the order to, ie congratulations or happy birthday? Once you have placed the order please email [email protected] and we will reach out to the warehouse to include this for you. For US
If you want your order to be gift wrapped, you can add a gift box to your cart before checkout. This will ensure your product is placed in a branded Serge box to add some additional touches to the branded pouch, the perfect finish for a gift. You can
If you have reached out to a member of our team, we always aim to get back to your queries within 24 hours. Please note, we run on a ticket based system from oldest to most recent. If you send repeated emails this will delay us getting back to you.
If you receive an order and the product does not look how you thought it would, you are welcome to return this to us. Please email us, within our return window we can send you a returns label. For UK orders please email [email protected] and fo
If you are new into the jewellery game and are looking to purchase some first time rings, we would highly recommend purchasing a ring sizer first so you can make sure you order correctly. We also offer a size guide for reference - https://www.sergede
If a product is out of stock, this will be added to our re-order which is usually monthly. You can select to be notified on the product so the second this is restocked you will not miss out. If an exchange item is out of stock when your return reache
Our 15% off student discount is offered by a third party provider, Student Beans. When you order using a student discount you must enter your unique discount code at the checkout. Student Beans members receive 15% off purchases with a valid Student B
If your jewellery item is delivered faulty, or becomes faulty within 30 days of your order being placed, we can refund or exchange the item. Items which become faulty within 12 months of being purchased can be exchanged for the same product. If that
Sterling Silver naturally tarnishes over time as the 7.5% other metals, such as Copper, react to the air. Perfumes, hair spray, hand gel, perspiration etc, accelerate tarnishing so here are some tips to keep your products in great condition;. Plated