I emailed customer service, how long will it take them to respond?Updated 2 years ago
We aim to respond to customer queries within 24hours, during new collection launches and holiday season due to high volume of emails this may extend to 48 hours.
Cancellations / Return requests will be responded to within 24 hours. If you request to cancel your order please state cancellation and your order number in the subject so this is highlighted for our team so we can handle this asap. We cannot cancel or amend an order that has been dispatched.