<div id="isPasted" title="Page 3">&#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0;&#xA0;We aim to respond to customer queries within 24 - 48 hours, during new collection launches and holiday season due to high volume of emails this may extend past 48 hours. Please also allow for extended wait times during peak seasons such as Black Friday and Christmas.&#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0;Cancellations / Return requests will be responded to within 24 hours.&#xA0;If you request to cancel your order please state cancellation and your order number in the subject so this is highlighted for our team so we can handle this asap. We cannot cancel or amend an order during peak or sales periods, or on an order that has been dispatched.&#xA0;&#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0; &#xA0;</div>&#xA0; &#xA0;&#xA0;

We aim to respond to customer queries within 24 - 48 hours, during new collection launches and holiday season due to high volume of emails this may extend past 48 hours. Please also allow for extended wait times during peak seasons such as Black Frid

I emailed customer service, how long will it take them to respond?

General

How do I place an order?

Can I modify my order?

Can I amend my delivery address?

Can I change my delivery address although my order has been dispatched?

What service does Serge DeNimes ship with?

How long will it take to receive my order?

How do I track my order?

Can I cancel my order?

My order is on the way and I have changed my mind

I have not received my order, where is it?

What do I do when there is an item missing from my order?

I have received the wrong product

What is the typical delivery time for an order to reach a certain country or region?

Does Serge DeNimes ship to Post Office Boxes, Military Bases or Freight Forwarding addresses?

How do I use my store credit code?

I recently bought a product & now it is in the sale, can I be refunded the price difference?

Do I need to pay Customs & Import fees?

My order is stuck at customs

My tracking is not updating

My tracking states my order is delivered, but I have not received it?

Orders

How do I return my order?

Can I return a sale item?

I have returned my item to Serge DeNimes, what happens now?

How long will it take me to get my refund?

How long does it take for my exchange to be completed?

I sent this back without tracking and cannot locate my return?

I returned an order that I placed using a gift voucher?

I returned an item without paperwork?

I have sent my return back but have changed my mind

Non returnable items

Who pays for returning items

How do I return a gift?

Returns portal is not working

Returns

How to find a product:

How to purchase a product:

How will I know my order has been successful?

How do I redeem a gift card/ store credit?

How do I shop www.sergedenimes.com?

How can I follow Serge DeNimes News?

What Payment methods do Serge DeNimes accept?

When will my payment be debited from my account?

What is the minimum spend on a gift voucher?

My product has broken

I want to spend all my Loyalty points at once

I haven't received a confirmation email?

I want to purchase a product but it is no longer available on the website?

What materials are the products made of?

I cannot order this product to my country?

This order is a gift, I would like to attach a message within?

I want to include gift wrapping with my order?

I have message repeatedly to customer service and have not had a response?

Product does not look how it does online?

I am unsure on my ring size?

A product is out of stock?

Do you offer Student Discount?

Damaged products

How can I maintain my jewellery and keep it to its highest standard?

International Queries

I emailed customer service, how long will it take them to respond?Updated 3 months ago