My product has brokenUpdated 13 days ago

If your item develops a manufacturing fault within 12 months of purchase, we'll replace it — or issue store credit to the value of your original purchase if it's no longer available.

This applies to pieces bought directly from sergedenimes.com. If you bought yours from a stockist or another retailer, please contact them and they'll be able to resolve it for you.

There's no cost to you wherever you are: no fees are deducted, and we cover the return shipping as well as the cost of sending your replacement.

We do need the item returned so we can inspect it before sending a replacement. If you've disposed of the original, we're unable to issue a replacement.

Email [email protected] with photos and your order number. See Damaged products for full details of what's covered.