My product has brokenUpdated 15 hours ago

If your item develops a manufacturing fault within 12 months of purchase, we'll replace it — or issue store credit to the value of your original purchase if it's no longer available.

There's no cost to you wherever you are: no fees are deducted, and we cover the return shipping as well as the cost of sending your replacement.

We do need the item returned so we can inspect it before sending a replacement. If you've disposed of the original, we're unable to issue a replacement.

Email [email protected] with photos and your order number. See Damaged products for full details of what's covered.