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Serge DeNimes

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If you return an order to us that you purchased using a gift voucher, the funds will be returned to the original voucher code to be redeemed for a future purchase for the credited amount.

I returned an order that I placed using a gift voucher?

Returns

What materials are Serge DeNimes jewellery pieces made from?

Is Serge DeNimes jewellery hallmarked?

What does the hallmark on my jewellery mean?

Why should I trust 925 over cheaper "silver-plated" jewellery?

Products

How long will my jewellery last?

How do I look after my jewellery to keep it in the best condition?

What's covered under the one year warranty?

Will my jewellery tarnish, and is that a quality issue?

Quality

I emailed customer service, how long will it take them to respond?

How can I follow Serge DeNimes News?

What Payment methods do Serge DeNimes accept?

My product has broken

I want to redeem my Loyalty points

I haven't received a confirmation email?

I want to purchase a product but it is no longer available on the website?

I cannot order this product to my country?

This order is a gift, I would like to attach a message within?

I want to include gift wrapping with my order?

I have message repeatedly to customer service and have not had a response?

Product does not look how it does online?

I am unsure on my ring size?

A product is out of stock?

Damaged products

General

How to purchase a product:

How do I shop on sergedenimes.com?

How do I place an order?

Can I modify my order?

Can I amend my delivery address?

Can I change my delivery address although my order has been dispatched?

What service does Serge DeNimes ship with?

How long will it take to receive my order?

How do I track my order?

Can I cancel my order?

My order is on the way and I have changed my mind

I have not received my order, where is it?

What do I do when there is an item missing from my order?

I have received the wrong product

What is the typical delivery time for an order to reach a certain country or region?

Do I need to pay Customs & Import fees?

My tracking is not updating

My tracking states my order is delivered, but I have not received it?

Orders

How do I return my order?

Can I return a sale item?

How long will it take me to get my refund?

I returned an item without paperwork?

I have sent my return back but have changed my mind

Non returnable items

Who pays for returning items

Returns portal is not working

International Queries

I returned an order that I placed using a gift voucher?Updated 6 months ago