Damaged productsUpdated 15 hours ago

If your item arrives faulty, or develops a manufacturing fault within 30 days of your order, we'll refund or replace it — whichever you'd prefer.

If a fault develops within 12 months, we'll replace the item with the same product. Where that product is no longer available, we'll issue store credit to the value of your original purchase.

Faults arising after 12 months aren't covered by our warranty.

There's no cost to you. We don't deduct any fees on a faulty item, we cover the return shipping, and we cover the cost of sending your replacement — wherever in the world you are.

To report a fault, email [email protected] with photos, a description of the fault and your order number. We'll need the item back so we can inspect it before sending a replacement or issuing credit.