Damaged productsUpdated 3 months ago

If your jewellery item is delivered faulty, or becomes faulty within 30 days of your order being placed, we can refund or exchange the item.

Items which become faulty within 12 months of being purchased can be exchanged for the same product. If that same product is no longer available we will offer store credit which you can use towards another purchase.

Items that become faulty over 12 months of being purchased cannot be returned or exchanged.

If you have a faulty item please email us photos and details of the fault, along with your order number.

Please note that earrings cannot be returned, due to hygiene reasons.