If our Help Centre didn't give you the answers you were looking for, please drop us an email directly at orders@sergedenimes.com.

Serge DeNimes

<p id="isPasted">Silver-plated jewellery is base metal with a thin silver coating that wears away over time, exposing the metal underneath. Sterling Silver is solid throughout, so it won&apos;t flake, crack, discolour patchily, or lose its finish the way plated pieces do - it simply needs occasional cleaning to keep it looking its best. Read our <a href="https://www.sergedenimes.com/pages/care-guide">care guide here</a>.</p>

Silver-plated jewellery is base metal with a thin silver coating that wears away over time, exposing the metal underneath. Sterling Silver is solid throughout, so it won't flake, crack, discolour patchily, or lose its finish the way plated pieces do

Why should I trust 925 over cheaper "silver-plated" jewellery?

Products

What materials are Serge DeNimes jewellery pieces made from?

Is Serge DeNimes jewellery hallmarked?

What does the hallmark on my jewellery mean?

How long will my jewellery last?

How do I look after my jewellery to keep it in the best condition?

What's covered under the one year warranty?

Will my jewellery tarnish, and is that a quality issue?

Quality

I emailed customer service, how long will it take them to respond?

How can I follow Serge DeNimes News?

What Payment methods do Serge DeNimes accept?

My product has broken

I want to redeem my Loyalty points

I haven't received a confirmation email?

I want to purchase a product but it is no longer available on the website?

I cannot order this product to my country?

This order is a gift, I would like to attach a message within?

I want to include gift wrapping with my order?

I have message repeatedly to customer service and have not had a response?

Product does not look how it does online?

I am unsure on my ring size?

A product is out of stock?

Damaged products

General

How to purchase a product:

How do I shop on sergedenimes.com?

How do I place an order?

Can I modify my order?

Can I amend my delivery address?

Can I change my delivery address although my order has been dispatched?

What service does Serge DeNimes ship with?

How long will it take to receive my order?

How do I track my order?

Can I cancel my order?

My order is on the way and I have changed my mind

I have not received my order, where is it?

What do I do when there is an item missing from my order?

I have received the wrong product

What is the typical delivery time for an order to reach a certain country or region?

Do I need to pay Customs & Import fees?

My tracking is not updating

My tracking states my order is delivered, but I have not received it?

Orders

How do I return my order?

Can I return a sale item?

How long will it take me to get my refund?

I returned an order that I placed using a gift voucher?

I returned an item without paperwork?

I have sent my return back but have changed my mind

Non returnable items

Who pays for returning items

Returns portal is not working

Returns

International Queries

Why should I trust 925 over cheaper "silver-plated" jewellery?Updated 2 days ago